1. Purpose
WaidTred provides settlement, value conversion, and payment coordination services. This policy explains how refunds and disputes are handled so that expectations are clear and responsibilities are properly defined.
Because many of our services involve real-time payments, third-party systems, and irreversible transactions, refunds are not always possible.
2. General Principle
- WaidTred aims to process transactions accurately and fairly.
- Once a transaction has been completed or sent to an external system, it may not be reversible.
- Refunds are considered only in specific situations described in this policy.
3. When Refunds May Be Considered
A refund may be considered if:
- You were charged but the service was not delivered at all, and
- The failure was clearly caused by WaidTred and not by external systems, incorrect details, or user error, and
- The funds are still recoverable from the payment channel or partner used.
Each case is reviewed individually.
4. When Refunds Are Not Available
Refunds are generally not available if:
- You provided incorrect or incomplete payment or recipient details
- The transaction was successfully completed to the provided destination
- The transaction involves crypto, gift cards, or other irreversible payment methods
- The issue was caused by banks, payment networks, blockchain networks, or other third parties outside WaidTred’s control
- The transaction was refused or delayed due to compliance, verification, or legal requirements
- The service has already been delivered as agreed
5. Gift Cards and Crypto Transactions
Due to the nature of these services:
- Gift card transactions are final once the card has been used, redeemed, or processed
- Crypto transactions are generally irreversible once sent or confirmed on the network
For these reasons, refunds are usually not possible for gift card or crypto transactions unless there is a clear and provable error caused by WaidTred and the value is still recoverable.
6. How to Report a Problem or Open a Dispute
If you believe there is an error or problem with your transaction, you should:
- Contact WaidTred through the official support channels as soon as possible
- Provide your transaction details and a clear explanation of the issue
- Cooperate with any request for additional information or verification
We will review the issue and respond as soon as reasonably possible.
7. Dispute Review Process
When a dispute is received:
- WaidTred will review transaction records and available evidence
- We may contact you for more information
- We may also need to check with payment partners or external systems
- A decision will be made based on available facts, applicable rules, and this policy
8. Resolution Outcomes
Possible outcomes include:
- Completion or correction of the transaction
- Reprocessing of the payment (where possible)
- A partial or full refund (only where possible and justified)
- Refusal of refund if the service was delivered correctly or the issue is outside our control
9. Time Limits
- Issues should be reported as soon as possible after the transaction
- Delayed reports may reduce or remove the possibility of recovery or correction
10. Legal Rights and Final Authority
This policy does not remove your legal rights under applicable laws.
If a dispute cannot be resolved through WaidTred’s support process:
- It may be handled according to applicable laws and agreements
- Courts or regulators remain the final authority where required
11. Changes to This Policy
WaidTred may update this Refund & Dispute Policy from time to time to reflect:
- Changes in laws or regulations
- Changes in services or operations
- Improvements in internal processes
The latest version will always be published on this website.
12. Final Statement
WaidTred is committed to fairness, transparency, and responsible service.
While not all transactions can be reversed or refunded, we will always review genuine issues seriously and aim to resolve them in a reasonable and lawful manner.